HMGT 2280 - Hotel Operations

3 sem hrs cr

This course provides a solid overview to every aspect of hotel management. Topics include the hotel development and opening process; the general manager’s role; financial control and information management; the front office, housekeeping, security and engineering; the food and beverage division; marketing and human resources policy.

 

Transfer (UT) or Non-Transfer Course (UN): UN

Students will be able to…

• increase knowledge of techniques in lodging management.
• expand understanding of the relationships amongst all the various hotel operating departments.
• summarize the key responsibilities and functions of the rooms operation, including the front office, guest services, housekeeping, engineering, and security.
• summarize the key responsibilities and functions of the food and beverage division.
• explain marketing and associated activities.
• understand financial control, information management, human resource policy.