HMGT 1020 - Fundamentals of Guest Services in the Hospitality Industry

1 sem hr cr

Students will learn the importance of outstanding guest service in successful hospitality operations. We will examine topics such as the importance of knowledge of the local area to make recommendations to guests, guest service recovery, and the importance of the individual interacting with guests in creating memorable experiences.

Transfer (UT) or Non-Transfer Course (UN): UN

Students will be able to…

• understand the importance of excellent customer service at all levels in the success of any hospitality organization.
• identify and explain the seven elements of Guest Service Gold and pass the certification.
• develop Action Plans to help them identify opportunities and potential obstacles in making sure that every interaction with a guest meets the highest standards.
• demonstrate an in-depth knowledge of local tourist attractions so that they can provide visitors with information and recommendations on local hot spots.
• earn potential Industry Certifications: Guest Service Gold - American Hotel and Lodging Association Educational Institute.