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Apr 28, 2024
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2016-2017 Catalog & Student Handbook Archived Catalog
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IST 1070 - IT Support Skills1 sem hrs cr
This course introduces the students to the basics of delivering support within an organization. The student will learn how to efficiently prepare, accomplish, document, evaluate, and present the research to the customer. Special emphasis is given to customer service soft skills. Not part of a Tennessee Transfer Pathway.
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